Returns & Exchanges
At Jamie Kay AU, we want you to be completely satisfied with your purchase. If your items aren't quite right, you can return them within 30 days of delivery for a store credit or refund, provided they are in original condition with tags attached.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Carefully pack your unwashed and unworn garments in their original packaging, ensuring all boutique tags remain securely attached.
Ship the Parcel
Generate your shipping label through the portal and drop your package at any Australia Post location or designated courier point.
Receive Your Refund
Once our warehouse team inspects and approves your return, your refund or store credit will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing